FAQ

  
DUE TO COVID-19 PRECAUTIONS, WE ARE CURRENTLY EXPERIENCING A SLIGHT DELAY IN PROCESSING, SHIPPING AND RECEIVING RETURNS.
  
WE THANK YOU FOR YOUR PATIENCE AND IF YOU HAVE ANY QUESTION PLEASE EMAIL  info@contentnotfound.com

How long does it take to process my order?
Orders placed Monday – Friday before 12PM PST will begin processing that day. All orders placed Monday – Friday after 12PM PST will begin processing the next business day. All items take 24-48hrs to process at our warehouse, but please note we do our best to get your order out within 24 hours.

What method of payment is accepted?
Visa, MasterCard, Discover, American Express, and PayPal.

Do you offer complimentary shipping?
We currently offer complimentary shipping on all orders over $400 worldwide.

Rates
GROUND – FREE ON ALL U.S. ORDERS OVER $400. $35 SHIPPING FEE ON ORDERS BELOW $400.

Shipping from Buenos Aires, Argentina
 
Shipping times:
USA: 3 to 7 business days.
Europe: 5 to 9 business days.
Rest of the world: 10 business days.

Do you cover duties/tax for international shipments?
All international orders are subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance. These fees can be estimated and pre-paid during checkout to avoid clearance issues on import. We are not responsible for customs or transit delays. Should you need more information prior to purchase please contact us at info@contentnotfound.com

What if I refuse my order at delivery?
If an order is refused at delivery and returned to our warehouse, you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment. 

Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at info@contentnotfound.com as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately we cannot reroute a package once it has shipped. In the event your package does go missing, please notify us immediately so that we can file a claim with the shipping carrier on your behalf.

How do I process a return?
In the event you need to process a return, please do so by clicking here. You will need your order number and your shipping zip code to submit your return.

What is your return policy for international shipments?
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Please note we do not cover international shipping. This means return shipping will be the responsibility of the customer.

Are Pre-Order shipping dates guaranteed?
Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.

What if I need to adjust or cancel my order prior to shipment?
Once your order is placed, we are unable to adjust any details. Should you decide you would like to change your order for any reason, we are happy to cancel your current order so that a new order can be placed. Please note once your item has shipped we will not be able to cancel your order with the carrier.

We are unable to accommodate any adjustments or cancellations to Made to order items once processing.

How can I track my order?
Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item.

Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If the tracking does not update within 24 hours, we are always available at  info@contentnotfound.com to assist. 

What if I receive my order and it’s damaged?
First and foremost, we hope this does not happen to you. In the event that it does we sincerely apologize in advance. Please contact us immediately at  info@contentnotfound.com and we will work diligently to resolve the issue.

What are the restrictions on the 10% discount code?
You may sign up to receive a 10% discount off your first order. Please note this is for first time customers only and excludes all sale items.

Do you offer price adjustments?
CONTENT NOT FOUND does not offer price adjustments on any sales or promotions that begin after your order is placed.

Do you have a CONTENT NOT FOUND store location?
Currently we do not have a brick and mortar, but we are carried at highly curated concept stores worldwide. Please reach out to info@contentnotfound.com for a list of retailers near you.

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